Contact Us

Get in Touch with Collectonly
Have a question or need assistance? We're here for you.

Address: 220 Yonge St
M5B 2H1, Toronto
Canada

Email Support:
Send us a message at store@collectonly.com for detailed assistance with:
- Order inquiries and tracking
- Product authenticity questions
- Returns and exchanges
- General collecting advice

Live Chat Support:
Click the chat icon on any page to connect instantly with our customer service team. Our live operators are available 24/7 to provide real-time assistance and answer your questions immediately.

These are our official contact details and you can reach out anytime during our support hours. Whether you're checking on a recent order, asking about pre-orders, or exploring a partnership, your message matters.

Customer Service That Respects Your Time
We know that collectors value clarity and precision just like the items they pursue. That's why every inquiry is reviewed with care and answered with attention to detail. To help us serve you faster, please include your order number (if available) and any specific details relevant to your request.

Questions About Shipping or Tracking?
If your item has shipped, please note that tracking information may take up to 24-48 hours to update, depending on the carrier. Delays are rare, but if something doesn't look right we'll help you get to the bottom of it.

We're With You, Every Step of the Way
At Collectonly, we're not just a store we're a platform built by collectors, for collectors. Your satisfaction, trust, and time are priorities we never take for granted. Whether you're placing your first order or managing a growing collection, we're honored to support your journey.

We'll get back to you as soon as possible. Thank you for being part of Collectonly.