Delivery time
Order processing takes 1 to 5 business days.
Shipping time is 5 to 20 days, depending on your location.
Shipping is free for all orders.
Customs and duties are already included.

Before placing an order
Please double-check all details before confirming your order.
If you need to cancel, do it within 24 business hours.

Available countries
Shipping is currently available to more than 150 countries.
This includes the United States, United Kingdom, Germany, France, Italy, Spain, Canada, Japan, Australia, UAE, Brazil, South Africa and others.
All fees are included in the final price.

Order confirmation and tracking
You will receive an order confirmation once your purchase is placed.
As soon as the package is shipped, a tracking email will follow.
If tracking info does not appear right away, please allow a short delay.

Follow these simple steps:

1. Browse & Discover - Navigate through our categories or use the search function to find your perfect collectible
2. Select & Add - Once you've found your item, click the "Add to Cart" or "Buy Now" button to secure your purchase. Continue shopping or proceed directly to checkout
3. Checkout Process - Provide your shipping address, contact details, and preferred payment method. If you don't have an account yet, one will be automatically created for you during checkout
4. Order Confirmation - You'll receive an immediate order confirmation with tracking information. We'll keep you updated throughout the preparation and shipping process until your collectibles arrive safely at your door.

No hidden charges! Your checkout price is all-inclusive - we've already factored in all taxes, customs duties, and import fees. What you see is exactly what you pay, with nothing extra required when your package arrives.

Our multi-layered authentication system combines advanced AI technology with expert human verification to guarantee authenticity. Every listing undergoes rigorous evaluation using machine learning algorithms and specialist review before appearing on our platform, ensuring you receive only genuine collectibles.

Should you ever question the authenticity of any Collectonly purchase, simply reach out to our team at store@collectonly.com. We stand behind every item and will gladly arrange re-authentication services. If our secondary verification doesn't meet your satisfaction, we'll honor our Money Back Guarantee with a complete refund of your purchase.

Return and Refund Policy
Collectonly offers a clear return policy with fast refunds. We stand behind the quality of our products and your satisfaction.

Return window
You may return any item within 45 days from the date of delivery.
Returned items must be in original condition and include all packaging.

Refund process
Once your return is approved and received, a full refund will be processed.
Refunds are issued within 48 hours to your original payment method.

Damaged or defective items
If your item arrives broken or not working.
You can request a replacement or full refund no need to return the damaged product.
Contact us with your order details and photo proof.

Order cancellation
If you wish to cancel your order, please do so within 24 business hours.
Once the package has been shipped, cancellation is no longer available.
In this case, you can return the item once received.

Our dedicated customer support team is ready to assist with any questions, concerns, or issues you may have. Whether you need help with orders, authenticity verification, returns, or general inquiries, we've got you covered.

Contact Options:
Email Support
Reach us at store@collectonly.com for detailed assistance with your account, orders, or any product-related questions. Our team responds promptly to ensure you get the help you need.

Live Chat
For instant support, use our online chat feature available 24/7. Connect with a live operator who can provide real-time assistance, answer questions, and help resolve any issues immediately.

Quick Response Promise
We understand that collecting is your passion, and we're committed to providing exceptional service. Our support team works around the clock to ensure your Collectonly experience is seamless and enjoyable.

What We Can Help With:
Order status and tracking
Product authenticity questions
Returns and refunds
Account assistance
Technical support
General inquiries

If a product is shown as available on our website, it means it is in stock and ready to order. This applies to watches as well as all other items in our store.

Yes, all Swatch watches come with an international Swatch warranty, which you can use at any authorized Swatch service center worldwide.

We sent from Europe, US, Canada and UAE.